Terms of service

1. What you get

A subscription to the LiftCycle platform — the marketing site, the admin CMS, the mobile field-tech app, and the core SaaS portal that powers them. The marketing site is a fully decoupled layer; outage of the marketing site does not affect the core platform, and vice versa.

2. Subscription & billing

• Billing is monthly or annual, in USD for the Solo Field Framework and Team Operations Engine plans, via Stripe.
• Business Enterprise billing terms are set in the signed MSA.
• Annual plans renew automatically; we email a 30-day reminder before each renewal.
• Monthly plans cancel any time, prospective — no refunds for partial months.
• Annual plans get pro-rata refunds for documented reasons (acquisition, closure, unresolved product failure).
• Card data never touches our infrastructure — Stripe handles all of it under PCI-DSS Level 1.

3. The marketing site is not the product

Our public marketing layer (this website, including the CMS that serves it) is a decoupled informational and commercial layer. Buying a subscription here triggers a signed, idempotent webhook to the core SaaS portal — that portal is where the actual product lives. We commit to delivering subscription events to the portal reliably (see Webhook Flight Tracker in our documentation); we do not commit that the marketing site itself constitutes the product.

4. Your data

• You own the workspace data you put into LiftCycle. Outright. We process it on your behalf.
• Data export is available at any time, in machine-readable formats (CSV, JSON, PDF for compliance certificates).
• On cancellation, you have 90 days to export. After 90 days, we delete (subject to legal retention obligations, e.g. invoicing records).
• We never train AI/ML models on your data without explicit written opt-in.

5. Acceptable use

• Use LiftCycle for lift / elevator / escalator service operations. We do not police your buildings, but we reserve the right to refuse service to use cases that breach applicable law.
• No reselling the platform without a signed partnership agreement.
• No security probing without prior written consent — bug bounty terms at info@liftcyclemanagement.com.
• One workspace = one organisation. If you operate multiple legal entities, each gets its own workspace and subscription.

6. Availability & SLA

Solo Field Framework: best-effort, no SLA. Team Operations Engine: 99.5% monthly uptime SLA on the core platform with service credit remedies. Business Enterprise: 99.9% with bespoke remedies per MSA. Scheduled maintenance windows are announced 14 days in advance.

7. Confidentiality

Each party holds the other’s confidential information in confidence. Standard terms — same care as your own confidential information, no use beyond the contract, no disclosure beyond employees who need to know. Survives termination for 3 years.

8. Liability cap

Aggregate liability is capped at the fees paid in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential losses. Nothing in these Terms limits liability for death, personal injury, fraud, or anything that cannot be limited by applicable law.

9. Termination

Either party may terminate for material breach with 30 days’ written notice and an opportunity to cure. We may suspend (not terminate) immediately for non-payment or for use that creates immediate risk to other customers’ data.

10. Governing law & jurisdiction

These Terms are governed by the laws of the District of Columbia, USA, for customers in the United States; English law for customers in the UK/EU; the laws of the UAE for customers in the GCC; otherwise, the laws of the District of Columbia. Jurisdiction follows the same regional split. Arbitration is available by mutual agreement; default is the courts.

11. Changes

Material changes are notified to every workspace owner 30 days in advance. Continued use after the effective date constitutes acceptance. Historic versions of these Terms are available on request.